We spoke with business owners and industry leaders about the factors to consider when choosing a credit card processor for a restaurant. Restaurant owners can follow this checklist to find the credit card processor that works best for their business.
1. Conduct preliminary research.
Put together a list of the leading credit card processing companies for restaurants. Our expert-backed guide identifies four of the best options (Clover, Merchant One, Helcim and Square), and you can also check out our full list of the best business credit card processors for more vendors. Identify your restaurant’s average monthly sales volume and other business statistics to help determine your budget.
2. Examine rates and fees.
Review what each processor on your list charges per transaction and if there are any other fees or a monthly base rate. Estimate how much you would pay under each processor and rule out any options that don’t fit within your budget.
Under the interchange plus pricing model, the credit card processor takes a percentage of the transaction plus a small, fixed fee.
3. Identify your restaurant’s processing needs.
Ask yourself how your diners typically pay for their food and look for a credit card processor that allows you to best meet their needs. Review which features are included in the software because not all processors provide the tools to accept online orders and other niche food business services.
“Every restaurant has unique needs that only the restaurant operator knows, and the system should fit your specific operation,” said Kyle Hall, who has deployed hundreds of POS systems as the CEO of PayKings.
Hall also recommended looking at the processor’s funding timeline. “In the restaurant business, quick access to your funds is vital for managing daily expenses like inventory and payroll,” he said.
4. Choose your hardware.
Some credit card processors offer their own hardware, while others integrate with third-party equipment. Either way, the hardware should help facilitate your restaurant’s processing needs. If you expect to take payments at a customer’s table, then make sure your processor provides handheld devices.
5. Decide if you will lease or buy equipment.
Some credit card processors offer free equipment while others sell or lease the hardware that restaurants need to accept payments. Purchasing equipment is often more cost-effective and less constrictive in the long run. Be aware that accepting free equipment often requires you to stay locked into a long-term contract.
6. Consider customer service options and real-life user testimonials.
Restaurant owners sometimes need immediate technical assistance with their processing equipment, often outside of normal customer service hours. Unfortunately, some credit card processors have limited support hours and make use of automated customer service systems or live-chat options. Reading user testimonials on independent review sites, such as Trustpilot, can shed light on the customer service a processor delivers versus what it promises.
7. Review the contract.
Credit card processing can be complicated when it comes to the fine print. It’s crucial to read the proposed vendor agreement thoroughly to verify the rates, fees and terms that were quoted to you during any contract negotiations or sales calls.
Contracts typically consist of three components: the merchant application, terms and conditions (or terms of service), and the program guide (or merchant operating guide). On many application forms, you’ll find personal guarantee clauses that allow the processor to conduct credit checks. These clauses also give the processor the authority to collect money directly from you personally if, for any reason, your business becomes unable to fulfill its obligations in accordance with the service agreement.
An excessive credit card processing contract is one that extends for three years or more and renews automatically for additional two-year terms.